Returns and refunds.

Every mirror is cut and finished for your order. If yours reaches you damaged, we exchange it free.

We don’t take returns for a change of mind, and we look at refunds case by case, in the situations set out below.

When your mirror arrives

Open the box with the delivery person there, and check the glass and the frame before they leave. If anything is wrong, take photos of the mirror and the box, and send them to us on WhatsApp (+91 70153 10780) with your order number.

If you can’t check it at the door, tell us within 48 hours of delivery.

Free exchange for damage

If your mirror arrives broken, cracked, chipped or scratched, we send you a new one of the same design, size and frame, with the same engraving if it had one, free. You pay nothing for the new mirror or its delivery, and if the damaged one needs collecting, we arrange that at our cost.

The same goes if we send the wrong design, size or frame, or if the mirror has a fault when it arrives.

Your new mirror is made and delivered in the usual time: usually 7 to 10 days.

Refunds

An exchange comes first, because a new mirror fixes most problems. We refund you in these situations:

• We can’t make or deliver your order, for example if a size has sold out or we can’t reach your PIN code.
• You cancel before we start cutting your mirror.
• Your mirror arrives damaged, faulty or not as described, and an exchange won’t put it right.
• Your mirror arrives later than the delivery time we gave you, for a reason within our control, and you no longer want it.

Anything else we look at case by case. Tell us what has happened and we will be fair about it.

Refunds go back the way you paid, or to a UPI ID or bank account you give us if that isn’t possible. We start the refund within 7 days of agreeing it, and your bank may take another 5 to 7 working days to show it.

What we can’t take back

We can’t take a mirror back because you changed your mind, ordered the wrong size, or it doesn’t suit the room. Each one is cut to order, and the same goes for sizes made specially for you. If you’re unsure, send us a photo of your wall before you order and we will help you choose.

Cancelling an order

You can cancel free at any time before we start cutting your mirror. Message us with your order number as soon as you can, and we will tell you whether cutting has started. Once your mirror has been cut, we can’t cancel it, though everything above still applies.

We don’t start work until an order is paid. If we ever have to cancel an order, we refund everything you paid.

Delivery

Delivery is free on every order. Usually 7 to 10 days from payment, a little longer for remote PIN codes. If we can’t reach your PIN code, we tell you and refund you. Someone needs to be there to receive the mirror and check it.

Problems that show up later

Faults that appear after delivery are covered by our 3-year warranty.

Talk to us

Message us on WhatsApp at +91 70153 10780. If we haven’t put something right, our grievance officer’s details are on the contact page. Nothing here takes away the rights you have under Indian consumer law.